Do you know what is happening at your hotel when you’re not around?
As the owner or manager, it’s your responsibility to make sure that your hotel is running smoothly and providing guests with the best possible experience.
But it’s not always easy to be everywhere at once, which is where hotel mystery audits come in.
A hotel mystery audit is when a professional evaluation company sends a mystery guest to your hotel to assess the quality of your services. This can be anything from the cleanliness of the rooms to the friendliness of the staff.
The hotel mystery guest will then provide a detailed report of their experience, which can help you identify areas that need improvement.
Hotel Mystery Shops can help you find the right company to work with, you just need to visit their website.
Importance Of Hotel Mystery Audits:
Hotel mystery audits are an important tool for ensuring that your hotel is providing the best possible experience for guests.
As we all know, there has recently been a shift in the modern hospitality industry, with hotels competing directly with Airbnb and restaurants competing with online delivery services.
Guest experience is becoming increasingly important in today’s digital market. Mystery Shopping and quality control assist hospitality businesses in creating welcoming experiences for their guests, which improves customer satisfaction and retention.
When used correctly, customer experience evaluations encourage guests to return and engage with all of your establishment’s exceptional services and amenities.
Types Of Hotel Mystery Audit:
Hotel mystery audits have many types but I will explain few of them.
1. Standardized Guest Experience Evaluation:
This is the most common type of hotel mystery audit. A Guest Delight International representative will pose as a guest and will evaluate various aspects of your hotel, such as the check-in process, housekeeping, and food and beverage service.
2. Brand Standards Assessment:
This type of audit is conducted to assess whether your hotel is meeting the brand standards set by your franchise or management company.
3. Room Quality Assessments :
This type of audit is conducted to assess the condition of your guest rooms. Our mystery guests will check for cleanliness, comfort, and overall condition of the room.
4. Event Guest Assessments :
This type of audit is conducted to assess the quality of service provided during events such as weddings, conferences, and banquets.
4. VIP Guest Assessments :
This type of audit is conducted to assess the quality of service provided to VIP guests. Our mystery guests will pose as VIP guests and will evaluate every aspect of their stay, from the moment they arrive at the hotel to the moment they check out.
Do hotel mystery companies regularly provide hotel mystery audit services:
The answer is yes!
Hotel mystery companies regularly ensure that your hotel is providing the best possible experience for guests
Adding hotel mystery audits to your quality control plan is a good way to make sure your hotel is running smoothly.
Hotel mystery shops online and through hotel mystery companies provide you these mystery services through hotel mystery guests.
Hotel Mystery Guests are used for practical evaluation.
A professional evaluation company sends a mystery guest to your hotel to assess the quality of your services.
Mystery shopping programs are not only limited to hotels. Many types of businesses can benefit from this type of audits program.
Process Of Implementing a Hotel Mystery Audits Program:
1. A quality assurance audit company recruits and trains mystery guests for hotels. The process is explained to future guests, as well as how to provide feedback. Members of your target market or trained professionals can serve as hotel mystery shoppers.
2. The recruited guests will then book a hotel room or make a reservation for a meal, just as any other guest would.
3. The hotel mystery guest will arrive and participate in the hotel’s activities.
4. The mystery guest will then fill out a detailed report, rating their experience in various areas.
5. The market research firm will compile the data and present it to the hotel.
6. The hotel can then use this information to improve their services.
How To Find The Best Hotel Mystery Audit Company:
If you’re not already doing them, consider adding hotel mystery audits to your quality control plan.
1. Start by searching online.
2. Check out hotel mystery shopping review sites.
3. Get in touch with a few different companies and compare their services.
4. Choose the company that best fits your needs.
You Can Also Consider Guest Delight International:
Guest Delight International is the leading provider of hotel mystery audits. We have a team of experienced mystery guests who can help you assess the quality of your services.
We understand that every hotel is different, and we offer a variety
Guest Delight International is intimately familiar with the luxury experience in the hotel, aviation, and cruise industries.
Our team has collaborated with some of the world’s most renowned and celebrated organisations, with a combined experience of more than sixty years, providing us with rich insight and wisdom.
We investigate the critical connections between brand promise, guest experiences, and employee behavior.
We are not checklist administrators or auditors. We are creative, problem-solving professionals. We speak your language and walk the same path as you, working together to solve this same problems you face.
We will assist you in developing a customised mystery shopping programme optimised to provide you with the information you need to improve performance in all areas such as hotels, motels, resorts, bed and breakfasts, and event spas.
Our audits will allows your standards to be not only good, but also delightful! Furthermore, the standards become enablers of Guest Delight.
Final Words:
Mystery audits allows your hotel to assess the quality of its services and identify its weaknesses and strengths. If you are aware of both, you can take appropriate steps to eliminate mistakes and promote positive outcomes. This increases customer satisfaction and loyalty.
If you are looking for stable, reliable and experienced team to handle your next hotel mystery audit project look no further than Guest Delight International. Reach out to them on www.gdiworldwide.com or [email protected]
Hopefully this article has helped you in understanding hotel mystery audits and the benefits.
Thank You!!
